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Managing and Using Information Systems A Strategic Approach
KERI E. PEARLSON KP Partners
CAROL S. SAUNDERS University of Central Florida Dr. Theo and Friedl Schoeller Research Center for Business and Society
JOHN WILEY & SONS, INC.
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To Yale & Hana
To Rusty, Russell & Kristin
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Library of Congress Cataloging-in-Publication Data Pearlson, Keri.
Managing and using information systems: a strategic approach/Keri E. Pearlson, Carol S. Saunders. – 5th ed. p. cm.
Includes index. ISBN 978-1-118-28173-4 (pbk.) 1. Knowledge management. 2. Information technology–Management. 3. Management information systems.
4. Electronic commerce. I. Saunders, Carol S. II. Title. HD30.2.P4 2013 658.4 0038011—dc23 2012015379